Last Updated: 8 October 2026
By placing a hire booking with La Belle Leotards, you agree to these Hire Terms & Conditions. Please read them carefully before completing your booking.
These terms apply to all leotards hired from La Belle Leotards and set out the conditions of booking, payment, delivery, use, care and return of our hired leotards.
Prefer to keep a copy? Download or print our Hire Terms & Conditions for your records.
1. HIRE AVAILABILITY & ELIGIBILITY
Our online leotard hire service is available to UK customers only.
UK customers may take hired leotards to international competitions, provided La Belle Leotards is notified and agrees to this before the hire begins.
The person making the booking must be aged 18 or over and is responsible for the hire booking and all leotards included within it.
All hire bookings must be made through the La Belle Leotards website unless, in exceptional circumstances, an alternative booking arrangement has been expressly agreed with us by email. Any booking arranged outside the website is only confirmed once full payment has been received and a booking confirmation has been issued by La Belle Leotards. Until then, the hire set is not confirmed or reserved.
2. RESERVATIONS & BOOKINGS
Making an enquiry by email, social media or in person does not reserve a hire set.
A hire booking is only confirmed once full payment has been received and an order confirmation has been issued by La Belle Leotards. Until full payment has been received, the requested hire set is not confirmed or reserved.
Online competition hire and Dressing Room, Delivered bookings must be made at least two weeks before the intended hire start date. If you require a set sooner, please contact us and we will let you know what may be available.
The hire start date is the date by which your hire set is intended to be delivered to you. The hire end/return date is the date by which the complete hire set must have arrived back with La Belle Leotards.
Customers are responsible for selecting hire dates that provide sufficient time for their requirements and for returning the hire set early enough for it to arrive back with La Belle Leotards by the agreed hire end/return date.
Multiple hire sets required for the same hire dates may be booked together in one order. Bookings required for different hire dates must be placed separately as they will be dispatched and returned at different times.
3. HIRE SETS & PERMITTED USE
All hire sets must be booked through the relevant product listing on the La Belle Leotards website and must be hired in the configuration selected on that listing.
Individual leotards from a set cannot be hired separately unless the product listing expressly provides an available alternative.
All women's group sets offered by La Belle Leotards may also be booked as women's pairs, with the customer selecting one of the three pair combinations shown on the product listing: Top & Middle, Top & Base, or Middle & Base. Only the two leotards included in the selected combination will be supplied for a women's pair booking. A women's group booking includes the complete three-leotard set. The availability and price of each option are displayed on the relevant product listing.
Other sets must be hired in the configuration expressly offered on their product listing. No individual leotard or combination is available separately unless that option is listed.
Only one partnership may use a set of leotards per booking. The same partnership may use the hired leotards more than once during the agreed hire period, including for multiple routines, performances or competitions. The hired leotards must not be used by another partnership unless this has been expressly agreed in advance by La Belle Leotards. This permitted-use rule does not apply to The Dressing Room, Delivered, which is for try-on purposes only under Section 24.
4. PAYMENT
All amounts due to La Belle Leotards must be paid in full before a hire booking is confirmed.
A hire set is not reserved or confirmed until La Belle Leotards has received full payment and issued an order confirmation.
Payments must be made in full without deduction or withholding.
Where these Hire Terms & Conditions are breached, additional charges may apply, including charges relating to incorrect or late returns, additional cleaning, damage, loss, repair or replacement, and any other applicable surcharges set out within these Hire Terms & Conditions.
Where an additional charge or surcharge becomes payable, La Belle Leotards will issue an invoice detailing the amount due. All such invoices must be paid in full within 28 days from the date the invoice is issued.
Charges relating to loss, damage, repair or replacement will be assessed in accordance with Sections 16, 17 and 18 of these Hire Terms & Conditions.
5. HIRE DATES
Standard competition hire periods are 7, 14 or 28 days, as selected on the relevant product listing. Standard competition hire start dates may be selected only from Tuesday to Friday inclusive; Monday, Saturday and Sunday are not available as start dates. The Dressing Room, Delivered has a separate five-day period and Friday-only start dates, as set out in Section 24.
Your hire start date is the date by which your hire set is intended to be delivered to you.
Your hire end/return date is the date by which the complete hire set must have arrived back with La Belle Leotards.
Posting the hire set on the hire end/return date does not constitute an on-time return. Customers must allow sufficient time for Royal Mail to deliver the return to La Belle Leotards by the agreed hire end/return date. The applicable late-return surcharge may apply to late returns in accordance with Sections 15 and 18 of these Hire Terms & Conditions.
If you believe that your hire set may not arrive back with La Belle Leotards by the agreed date, please contact us as soon as possible.
6. DELIVERY
Hire leotards are dispatched using Royal Mail Special Delivery Guaranteed by 1pm.
Your hire start date is the date by which your leotards are intended to arrive, with delivery intended by 1pm on or before that date.
Please be aware that Royal Mail delivery times and guarantees may vary for certain postcode areas, and Saturday delivery may be subject to different service arrangements. Customers should take this into account when selecting their hire dates.
Royal Mail Special Delivery Guaranteed by 1pm ordinarily requires acceptance at the delivery address and includes photo and signature on delivery. Customers should ensure that appropriate arrangements are in place to receive the hire set and should follow any delivery, collection or redelivery instructions provided by Royal Mail.
Once your order has been dispatched, tracking information will be provided. Customers are responsible for monitoring the tracking information provided and making appropriate arrangements to receive their delivery.
If nobody is available to accept the delivery, this may affect when the customer receives the hire set. Customers are responsible for following any collection or redelivery instructions provided by Royal Mail as soon as possible.
Delivery can be affected by circumstances outside La Belle Leotards' reasonable control, including Royal Mail delays, disruption, misrouting and applicable postcode or service exceptions. Although we dispatch hire sets with the intention that they arrive by 1pm on or before the agreed hire start date, delivery times may be affected by circumstances outside our reasonable control.
If a delivery issue occurs, please contact us promptly. We will make reasonable efforts to assist and, where possible, provide an appropriate solution.
7. RECEIVING & INSPECTING YOUR HIRE
Please open and inspect all hired leotards as soon as possible after delivery.
La Belle Leotards inspects hire leotards before dispatch. However, if you notice any damage, missing leotards, marks, defects or any other issue with your hire, you must contact La Belle Leotards within 48 hours of receiving your order and before the affected leotards are worn.
Where an issue is reported, clear photographs showing the affected leotard and the issue will be required at the time the problem is reported so that La Belle Leotards can record and assess the condition of the leotard. Customers must retain the original photograph files until the matter has been resolved, as these may be requested where reasonably necessary to help verify when the photographs were taken. Additional photographs or information may also be requested where reasonably required to assess the issue.
If a leotard has been damaged during delivery, is missing, has a significant defect or another issue means that it cannot reasonably be used for the intended hire, you must contact La Belle Leotards as soon as possible. We will assess the circumstances and, where possible, arrange an appropriate solution or offer a suitable replacement.
Where a suitable replacement or alternative is available, La Belle Leotards will work with the customer to arrange this as quickly as reasonably possible.
If La Belle Leotards is unable to provide the booked hire set in time for the agreed hire and no suitable alternative can be provided, the customer will receive a full refund of all amounts paid for the affected hire booking, including applicable delivery charges, with no administration fee deducted.
Where only part of a booking is affected and the remainder of the booking can still be fulfilled and used as agreed, any appropriate refund or alternative arrangement will be considered in relation to the affected part of the booking and the circumstances.
Failure to report an existing issue within 48 hours of receiving the hire set and before the affected leotards are worn may affect our ability to establish whether the issue was present when the hire set was delivered. This does not affect any rights the customer may have under applicable consumer law.
Nothing in these Hire Terms & Conditions excludes or limits a customer's statutory rights.
8. UNDER-LEOTARD BODYSUITS
We recommend wearing a suitable under-leotard bodysuit beneath all hired leotards.
An under-leotard bodysuit provides additional coverage and creates a protective layer between the gymnast and the hired leotard, helping to protect the leotard while it is being worn.
Under-leotard bodysuits are not included in any La Belle Leotards hire and are not available to hire. They must be purchased separately if required. Suitable bodysuits may be purchased from other retailers. La Belle Leotards plans to offer under-leotard bodysuits for purchase soon, but they are not yet on sale through La Belle Leotards.
If you have any questions or concerns about wearing an under-leotard bodysuit with a hire set, please contact us.
9. CARE OF HIRED LEOTARDS
Customers are responsible for taking reasonable care of all hired leotards from the time they are received until they have been safely returned to La Belle Leotards.
Leotards should only be worn for the time reasonably necessary and should be stored safely and securely when they are not being worn, preferably in an appropriate leotard bag or protective case.
Where possible, avoid eating or drinking anything other than water while wearing hired leotards.
Care should be taken when applying makeup, fake tan, hairspray, body products and similar products around hired leotards. Customers should take reasonable precautions to prevent staining, marking or damage.
Leotard glue may be used where necessary but should only be applied to the inside of the garment in the crotch area and must not be applied to delicate fabrics or other areas where the adhesive could cause staining, marking or damage.
Normal minor wear arising through appropriate use, such as occasional loose threads or a reasonable number of crystals becoming detached, will generally be treated as reasonable wear and tear. Where excessive crystal loss or other damage is found to have resulted from misuse, neglect or a failure to take reasonable care of the hired leotard, appropriate charges may apply in accordance with these Hire Terms & Conditions.
If any damage occurs during the hire period, you must contact La Belle Leotards as soon as possible and provide details of what has happened.
Customers must not attempt to repair, reattach, sew, glue or otherwise fix any damage themselves unless expressly instructed to do so by La Belle Leotards. Attempting a repair may cause further or permanent damage to the hired leotard, and where additional damage results from an unauthorised repair attempt, applicable repair, damage or replacement charges may be charged.
DO NOT wash, hand wash, machine wash, dry clean, soak, spot clean or otherwise clean or treat hired leotards. La Belle Leotards will handle the cleaning of all hired leotards following their return.
Customers are responsible for damage caused by washing, cleaning, stain treatment or other unauthorised treatment of hired leotards, and applicable cleaning, repair or replacement charges may be charged in accordance with these Hire Terms & Conditions.
10. TEMPORARY ALTERATIONS
Only small, fully reversible temporary alterations may be permitted.
If a temporary alteration is required, including temporarily tacking a skirt down or sewing on a country flag when representing a national team, you must contact La Belle Leotards before making the alteration and obtain our agreement.
Any agreed temporary alteration must be carried out carefully and must be completely removed before the leotards are returned unless La Belle Leotards instructs otherwise.
Permanent alterations or modifications are not permitted.
Customers must not cut, glue, permanently sew, remove decorations from or otherwise permanently modify hired leotards.
Customers must not attempt to repair damaged hired leotards themselves. If damage occurs, please contact La Belle Leotards so that we can assess the damage and determine any necessary repair.
11. COMPETITION RULES & REQUIREMENTS
It is the customer's responsibility to check that the hire set selected is suitable for and complies with the rules and requirements applicable to their particular competition, discipline, level and governing body.
This includes, where applicable, requirements relating to design, coverage, decoration, crystals, crystal size, logos, flags or other elements of the garment.
For acrobatic gymnastics, customers should be aware that rules concerning crystal size may apply, including requirements relating to crystals with a diameter of 10mm or less at certain competitions.
La Belle Leotards provides crystal-size information for hire leotards on the relevant product listings where this information is available.
If you require a leotard with crystals measuring 10mm or under, you must ensure before booking that the relevant product listing confirms that the hire set meets this requirement.
La Belle Leotards cannot change crystals or other decoration on a hire set unless this has been expressly agreed before booking.
If you are interested in hiring a set that does not currently meet the crystal or decoration requirements applicable to your competition, please contact La Belle Leotards before booking. Depending on the alterations required, the available timeframe and the suitability of the leotards for modification, we may be able to temporarily or appropriately modify the set to meet the relevant requirements. Any modification must be expressly agreed with La Belle Leotards in advance, cannot be guaranteed and may be subject to an additional charge depending on the nature and extent of the work required.
Customers competing internationally are responsible for checking the applicable rules of their competition and governing body before booking and wearing a hire set.
La Belle Leotards does not guarantee that any particular hire set is eligible for every competition or that wearing it will avoid judging deductions. La Belle Leotards will not be responsible for deductions, disqualification, refusal of a garment or other consequences resulting solely from the customer choosing a set that does not comply with the applicable competition rules, where accurate relevant product information was supplied. This does not exclude liability for inaccurate product descriptions, misrepresentation or any rights that cannot lawfully be excluded.
A cancellation resulting from crystal size or competition requirements will be subject to our Cancellation & Refund provisions.
A refund will not be provided solely because a leotard that has been selected and worn in competition results in a deduction relating to crystal size or another competition requirement where the relevant information about the hire set was made available before booking.
If you are unsure whether a particular hire set is suitable for your competition, please contact La Belle Leotards before booking.
12. TRAVELLING ABROAD
UK customers may take hired leotards to international competitions only with prior notice to and agreement from La Belle Leotards before the hire begins.
When travelling by air, all hired leotards must be carried in hand luggage. Hired leotards must not be placed in checked hold baggage.
Customers are responsible for keeping the hire set safe and secure throughout international travel and for taking reasonable precautions against loss, theft or damage.
We recommend retaining appropriate evidence that the hire set travelled in your hand luggage, together with relevant flight and travel information, until the complete hire set has been safely returned to La Belle Leotards.
If hired leotards become missing during air travel, you must report the loss to the airline as soon as possible and obtain a Property Irregularity Report (PIR) where applicable. A written claim should also be submitted to the airline within the applicable timeframe, and evidence of the report and claim must be provided to La Belle Leotards.
13. RETURNING YOUR HIRE
Your hire end/return date is the date by which the complete hire set must have arrived back with La Belle Leotards.
All hired leotards must be returned using Royal Mail Special Delivery Guaranteed unless La Belle Leotards has expressly provided different return instructions.
Customers must allow sufficient delivery time when posting their return. Posting the parcel on the hire end/return date does not mean that the hire has been returned on time if the parcel does not arrive with La Belle Leotards by that date.
Return postage can be purchased through the La Belle Leotards website. Where return postage is purchased from us, the appropriate Royal Mail return label and return instructions will be sent to the customer by email. Return postage purchased through La Belle Leotards must be purchased at least three working days before the agreed return date. Orders for return postage placed after this deadline may be cancelled and refunded. Customers must have access to a suitable printer and must print the label themselves before returning their hire. If you experience any difficulty obtaining or printing your label, please contact La Belle Leotards as soon as possible.
Where return postage is purchased through La Belle Leotards, it must be ordered at least three working days before the agreed hire end/return date. Orders placed after this deadline may be cancelled and refunded. Customers remain responsible for arranging a compliant return in time if a label cannot be supplied.
Customers who arrange their own return postage must use Royal Mail Special Delivery Guaranteed and follow all return instructions provided by La Belle Leotards.
The original postal box and protective packaging supplied with the hire should be retained throughout the hire period and reused for the return where it remains suitable and secure.
Before returning the hire, all leotards must be carefully placed back into their protective packaging and the postal box must be securely sealed to protect the contents during transit.
If the original packaging becomes damaged or is no longer suitable for safe return, you must use appropriate secure replacement packaging that provides equivalent or better protection.
DO NOT wash the leotards before returning them. La Belle Leotards will handle all cleaning following their return.
Customers remain responsible for taking reasonable care of the hired leotards during the return process until they are safely received by La Belle Leotards, subject to any rights or remedies the customer may have against the delivery provider or under applicable law.
If you experience a problem with your return, including a Royal Mail delay, loss or other delivery issue, you must contact La Belle Leotards as soon as possible and retain your proof of postage and tracking information.
Once La Belle Leotards has received and inspected all returned leotards, the hire booking will be marked as complete.
14. EXTENDING OR SHORTENING YOUR HIRE
If you would like to extend or shorten your hire period, please contact La Belle Leotards as soon as possible.
Any change to an agreed hire period is subject to availability and must be agreed by La Belle Leotards.
Where an extension is available, additional hire charges may apply.
You must not keep a hire set beyond the agreed hire end/return date unless an extension has been expressly agreed. Where an extension has not been agreed and the hire set is returned late, a late-return surcharge of £10 per leotard, per day will apply in accordance with these Hire Terms & Conditions.
Returning leotards earlier than the agreed return date does not entitle the customer to a refund for unused hire days.
15. LATE OR INCORRECT RETURNS
The complete hire set must arrive back with La Belle Leotards by the agreed hire end/return date.
Unless an extension has been agreed in advance, a late-return surcharge of £10 per leotard, per day will be charged for each day the hired leotards remain unreturned after the agreed hire end/return date.
Where a return is delayed by exceptional circumstances genuinely outside the customer's reasonable control, the customer must contact La Belle Leotards as soon as possible and provide appropriate evidence where requested.
La Belle Leotards will consider the circumstances of the delay and any supporting evidence when deciding whether a late-return surcharge should be reduced or waived. This will be considered reasonably and on a case-by-case basis.
Where the return instructions provided by La Belle Leotards have not been followed correctly, La Belle Leotards will consider the circumstances on a case-by-case basis. Where appropriate, an incorrect-return surcharge of up to £10 per leotard may be charged. The amount, if any, will take into account the nature of the incorrect return and any resulting inconvenience, additional administration, costs or risk to the hired leotards.
This is a single surcharge relating to an incorrectly returned hire and is not a separate charge for each individual error within the same return.
Examples of an incorrect return include using a postal or courier service other than Royal Mail Special Delivery Guaranteed, using an incorrect or unauthorised return label, returning the hire to an incorrect address, failing to pay sufficient postage, failing to package or securely seal the parcel appropriately, failing to use suitable protective packaging, or otherwise failing to follow the return instructions provided by La Belle Leotards.
The incorrect-return surcharge does not prevent La Belle Leotards from recovering additional reasonable costs where failure to follow the return instructions results in separate loss, damage, additional postage or other costs. Any such additional charge will relate to the actual issue or loss incurred and will be dealt with in accordance with the relevant provisions of these Hire Terms & Conditions.
If you experience any problem returning your hire, are unsure about the return instructions, have difficulty using or printing your return label, believe your return may be delayed, or require any other assistance with returning your leotards, please contact La Belle Leotards as soon as possible. We would always encourage customers to contact us for assistance rather than returning the hire using a different method or allowing a problem to remain unresolved.
16. LOSS & DAMAGE
Customers are responsible for taking reasonable care of all hired leotards throughout the hire period and until they have been safely returned to La Belle Leotards.
All returned hired leotards will be inspected by La Belle Leotards following their return.
Normal minor wear arising from appropriate use, such as occasional loose threads or a reasonable number of crystals becoming detached, will generally be treated as reasonable wear and tear.
Damage beyond reasonable wear and tear, including damage caused by misuse, neglect, failure to take reasonable care, unauthorised cleaning, unauthorised alterations or failure to follow these Hire Terms & Conditions, may result in applicable charges where the customer is responsible for the damage under these Hire Terms & Conditions.
Customers will not be held responsible for damage or defects that were present when the hire was received and were reported in accordance with Section 7 of these Hire Terms & Conditions.
If any hired leotard is damaged during the hire period, you must contact La Belle Leotards as soon as possible and provide details of what has happened.
Customers must not attempt to repair, reattach, sew, glue or otherwise fix damaged hired leotards unless expressly instructed to do so by La Belle Leotards.
Where an unauthorised repair or attempted repair causes additional or permanent damage, the customer will be responsible for the applicable repair or replacement costs.
The amount charged will depend on the nature and extent of the damage and will be assessed in accordance with the damage and surcharge provisions of these Hire Terms & Conditions.
17. LOSS, THEFT & MISSING LEOTARDS
Customers are responsible for taking reasonable care of all hired leotards while they are in their possession or control and until they have been safely returned to La Belle Leotards, subject to these Hire Terms & Conditions and the customer's statutory rights.
If any hired leotard becomes lost, stolen or cannot be accounted for during the hire period, the customer must contact La Belle Leotards as soon as they become aware of the issue.
The customer must provide La Belle Leotards with all information reasonably available about the circumstances of the loss, theft or missing leotard and must make reasonable efforts to locate or recover it.
Where theft is suspected or reported, La Belle Leotards may reasonably require the customer to report the matter to the police or other appropriate authority and provide a crime reference number, report or other available evidence where appropriate. Providing evidence of a theft does not automatically remove the customer's responsibility for the hired leotard, and the circumstances of the incident will be considered when determining responsibility.
Where a hired leotard is lost, stolen or otherwise not returned as a result of the customer's actions, negligence, failure to take reasonable care, failure to follow these Hire Terms & Conditions, or the actions of another person to whom the customer has allowed access to or use of the hired leotard, the customer will be responsible for the reasonable costs and losses incurred by La Belle Leotards as a result.
Depending on the circumstances, these costs and losses may include the reasonable cost of repairing or replacing the affected leotard and, where appropriate, may be up to the full replacement value of the affected leotard. Any amount charged will be reasonable and proportionate to the loss incurred and will be assessed in accordance with the relevant provisions of these Hire Terms & Conditions.
Where only part of a hire set is lost, stolen or missing, La Belle Leotards will consider the reasonable cost and loss arising from the missing leotard. Where an individual leotard cannot reasonably be replaced separately, or where replacing that leotard is necessary to restore the hire set to a complete and usable matching set, this may be taken into account when assessing the reasonable loss incurred.
A customer will not automatically avoid responsibility for a leotard simply because it has been described as lost or stolen. La Belle Leotards will consider the circumstances of the incident, including whether reasonable care was taken, whether these Hire Terms & Conditions were followed and any relevant evidence provided by the customer.
If a leotard is discovered to be missing when a hire set is returned, the customer must make reasonable efforts to locate it and, if found, arrange for it to be returned to La Belle Leotards as soon as possible in accordance with any return instructions provided.
Where a missing leotard remains in the customer's possession or control after the agreed hire end/return date, applicable late-return charges may also apply until the leotard is returned, subject to the circumstances and the relevant provisions of these Hire Terms & Conditions.
If a leotard previously reported as lost, stolen or missing is subsequently found, the customer must notify La Belle Leotards immediately and follow the return instructions provided by La Belle Leotards.
Where the customer has already paid an amount relating to the loss or replacement of a leotard which is subsequently recovered and returned, La Belle Leotards will consider whether an appropriate refund is due. Any refund will take account of the condition of the returned leotard and any reasonable costs or losses already incurred by La Belle Leotards as a result of the leotard being unavailable, lost, recovered or replaced.
Where a hire set is lost or delayed while being returned by post or courier, responsibility will be considered in accordance with the return requirements in these Hire Terms & Conditions and the circumstances of the loss or delay. This may include consideration of whether the required return service and instructions were followed, who arranged the return service and any rights or claims available in relation to the delivery provider.
Where loss or theft occurs while travelling internationally, the customer must also comply with the requirements set out in Section 12 (Travelling Abroad), including the requirement for hired leotards to be carried in hand luggage when travelling by air and any requirements relating to reporting and providing evidence of loss.
Customers must cooperate reasonably with La Belle Leotards in investigating any loss, theft or missing leotard, including providing relevant information or evidence reasonably requested in connection with the incident.
Nothing in this section makes a customer responsible for loss caused by La Belle Leotards or removes or limits any rights or remedies that the customer has under applicable consumer law.
18. SURCHARGES & OTHER ADDITIONAL CHARGES
Where a surcharge or other charge becomes payable under these Hire Terms & Conditions, La Belle Leotards will consider the circumstances and the nature and extent of any damage, loss or costs incurred. Where a charge is not fixed below, it will be assessed on a case-by-case basis and will be reasonable and proportionate to the circumstances and the costs or losses incurred.
LATE RETURN SURCHARGE: Where a hired leotard is returned after the agreed hire end/return date and an extension has not been agreed in advance, a surcharge of £10 per leotard, per day will apply for each day the leotard remains unreturned. Exceptional circumstances will be considered in accordance with Section 15 of these Hire Terms & Conditions.
INCORRECT RETURN SURCHARGE: Where the return instructions provided by La Belle Leotards have not been followed correctly, the circumstances will be considered on a case-by-case basis. Where appropriate, an incorrect-return surcharge of up to £10 per leotard may be charged. The amount, if any, will take into account the nature of the incorrect return and any resulting inconvenience, additional administration, costs or risk to the hired leotards. This is a single incorrect-return surcharge and is not a separate charge for each individual return error within the same return.
Examples include using a postal or courier service other than the required Royal Mail Special Delivery Guaranteed service, using an incorrect or unauthorised return label, returning the hire to an incorrect address, insufficient postage, inappropriate or insecure packaging, or otherwise failing to follow the return instructions provided by La Belle Leotards.
MINOR DAMAGE SURCHARGE: Where damage beyond reasonable wear and tear is minor, a surcharge of £5 per fault may be charged. Normal reasonable wear and tear, including occasional loose threads or a reasonable number of crystals becoming detached through appropriate use, will not ordinarily be treated as chargeable damage.
REPAIRABLE DAMAGE: Where damage beyond reasonable wear and tear requires repair, the customer will be responsible for the reasonable cost of the necessary repair where the customer is responsible for the damage under these Hire Terms & Conditions. The amount will be assessed on a case-by-case basis according to the nature and extent of the damage and the work and materials reasonably required to restore the leotard.
MAJOR DAMAGE: Where a hired leotard suffers significant or permanent damage, the customer will be responsible for the reasonable costs and losses incurred by La Belle Leotards as a result, where the customer is responsible for the damage under these Hire Terms & Conditions. This will be assessed on a case-by-case basis and may include reasonable repair costs or, where the leotard cannot reasonably be repaired or restored, up to the full replacement value of the affected leotard.
LOSS, THEFT OR MISSING LEOTARDS: Where a hired leotard is lost, stolen, missing or otherwise not returned in circumstances for which the customer is responsible under Section 17 of these Hire Terms & Conditions, the customer will be responsible for the reasonable costs and losses incurred by La Belle Leotards. This will be assessed on a case-by-case basis and may include up to the full replacement value of the affected leotard where appropriate.
ADDITIONAL CLEANING OR TREATMENT: Where a hired leotard requires additional cleaning or treatment because of excessive staining, unauthorised washing, cleaning, spot treatment, products applied to the garment or another failure to comply with the care requirements in these Hire Terms & Conditions, the customer will be responsible for the reasonable additional cleaning or treatment costs incurred. This will be assessed on a case-by-case basis.
UNAUTHORISED REPAIRS OR ALTERATIONS: Where an unauthorised repair, alteration, sewing, gluing, reattachment or other modification causes damage to a hired leotard, the customer will be responsible for the reasonable costs of repairing or restoring the leotard and any resulting loss incurred. Where the leotard cannot reasonably be repaired or restored, this may include up to the full replacement value of the affected leotard.
DAMAGE CAUSED BY UNAUTHORISED WASHING OR TREATMENT: Where washing, cleaning, stain treatment or another unauthorised treatment causes damage to a hired leotard beyond the need for additional cleaning or treatment, the customer will be responsible for the reasonable costs of restoring or repairing the leotard. Where the damage cannot reasonably be repaired or restored, this may include up to the full replacement value of the affected leotard.
INCOMPLETE HIRE SETS: Where only part of a hire set is lost, missing or permanently damaged, La Belle Leotards will consider the reasonable loss arising from the affected leotard. Where an individual leotard cannot reasonably be replaced separately, or replacement is necessary to restore the hire set to a complete and usable matching set, this may be taken into account when determining the reasonable costs and losses incurred.
MULTIPLE SURCHARGES OR CHARGES: Where more than one separate issue occurs during a hire, more than one surcharge or charge may apply where appropriate. La Belle Leotards will not charge the customer twice for the same individual loss or cost.
CANCELLATION ADMINISTRATION FEE: Where a cancellation is subject to an administration fee under Section 19 of these Hire Terms & Conditions, an administration fee of £10 per cancelled booking will apply. The customer's entitlement to any cash refund, Hire Credit or other amount will be determined in accordance with the cancellation provisions set out in Section 19.
PAYMENT OF SURCHARGES AND OTHER CHARGES: Any surcharge or additional charge payable under these Hire Terms & Conditions will be invoiced to the customer and must be paid in full within 28 days from the date the invoice is issued.
Nothing in this section excludes or limits the customer's statutory rights.
19. CANCELLATIONS & REFUNDS
If you need to cancel your booking, please contact La Belle Leotards by email as soon as possible. Unless otherwise expressly stated, the cancellation provisions in this section also apply to bookings for The Dressing Room, Delivered, subject to applicable consumer law.
CANCELLATION WITHIN 4 HOURS OF BOOKING: Where a customer contacts La Belle Leotards to cancel a hire booking within 4 hours of completing the booking, the customer will receive a full refund of all amounts paid, with no administration fee deducted.
CANCELLATION MORE THAN 28 DAYS BEFORE THE HIRE START DATE: Where a cancellation is made more than 28 days before the agreed hire start date, the customer will receive a full refund of the hire charge, less a £10 administration fee.
Any delivery or return-postage charges that have already been purchased, booked or otherwise incurred by La Belle Leotards will not be refundable. Any such charges that have not been incurred will be refunded.
CANCELLATION MORE THAN 14 DAYS BUT 28 DAYS OR LESS BEFORE THE HIRE START DATE: Where a cancellation is made more than 14 days but 28 days or less before the agreed hire start date, the customer will receive a cash refund of 50% of the hire charge.
The remaining 50% of the hire charge will be issued as La Belle Leotards Hire Credit, less a £10 administration fee.
Any delivery or return-postage charges that have already been purchased, booked or otherwise incurred by La Belle Leotards will not be refundable. Any such charges that have not been incurred will be refunded.
CANCELLATION 14 DAYS OR FEWER BEFORE THE HIRE START DATE: Where a cancellation is made 14 days or fewer before the agreed hire start date, the hire charge will not be refunded in cash at the time of cancellation.
Instead, the hire charge will be issued as La Belle Leotards Hire Credit, less a £10 administration fee.
Any delivery or return-postage charges that have already been purchased, booked or otherwise incurred by La Belle Leotards will not be refundable. Any such charges that have not been incurred will be refunded.
CANCELLATION ADMINISTRATION FEE: Where a £10 administration fee applies under this section, the fee contributes towards the reasonable administrative costs associated with processing and managing the booking and its cancellation, including booking administration, customer communication, updating hire availability and processing any applicable refund or Hire Credit.
The £10 administration fee is charged once per cancelled booking and is not charged separately for each leotard included within the booking.
LA BELLE LEOTARDS HIRE CREDIT: Hire Credit issued following a cancellation may be used only towards future leotard hire bookings with La Belle Leotards.
Hire Credit will be valid for 365 days from the date it is issued. Any unused Hire Credit remaining after 365 days will expire.
Where the value of a future leotard hire booking is greater than the available Hire Credit, the customer must pay the remaining balance.
Where the value of a future leotard hire booking is less than the available Hire Credit, the remaining unused balance may be used towards another leotard hire booking within the original 365-day validity period.
Hire Credit is not redeemable for cash except where unused Hire Credit becomes eligible to be converted into a cash refund under the Replacement Hire provisions below, or where the customer is otherwise legally entitled to a cash refund.
REPLACEMENT HIRE FOLLOWING A CANCELLATION: Where a cancelled hire is subsequently replaced by another customer for the same or substantially the same hire period, La Belle Leotards will take the replacement hire into account when assessing the loss resulting from the original cancellation.
Where the replacement hire fully replaces the hire income that would otherwise have been lost as a result of the cancellation, the corresponding unused La Belle Leotards Hire Credit will be cancelled and the same amount will instead be refunded in cash to the original payment method, subject to the applicable £10 administration fee and any delivery or return-postage costs already incurred by La Belle Leotards.
Where the replacement hire only partially replaces the cancelled hire, an appropriate additional cash refund will be made to reflect the amount of the cancelled hire income that has been replaced. The corresponding amount of unused Hire Credit will be cancelled when that cash refund is issued.
Any additional refund under this provision will take into account the value of the replacement hire and any reasonable costs or losses that La Belle Leotards has still incurred as a result of the original cancellation.
A customer will not receive both Hire Credit and a cash refund for the same amount.
Only Hire Credit that remains unused at the time the replacement hire is confirmed can be converted into a cash refund under this provision.
Any Hire Credit that has already been used, whether in full or in part, cannot subsequently be converted into a cash refund under the Replacement Hire provisions.
Where only part of the Hire Credit has been used, only the remaining unused balance may be eligible to be converted into a cash refund.
CANCELLATION AFTER DISPATCH: Once the hire set has been dispatched, the hire charge and applicable delivery charges will be non-refundable, except where the customer is entitled to a refund or other remedy under applicable consumer law or another provision of these Hire Terms & Conditions.
EARLY RETURN: Returning a hire set before the agreed hire end/return date does not entitle the customer to a full or partial refund for any unused part of the hire period.
CHANGES TO A BOOKING: Requests to change the hire dates, hire set or other material details of a confirmed booking are subject to availability and must be agreed by La Belle Leotards.
Where a requested change cannot be accommodated, the existing booking will remain subject to the cancellation provisions above.
CANCELLATION BY LA BELLE LEOTARDS: In the unlikely event that La Belle Leotards is unable to provide the booked hire set in time for the agreed hire and no suitable alternative can be provided, the customer will receive a full cash refund of all amounts paid for the affected hire booking, including applicable delivery charges, with no administration fee deducted.
La Belle Leotards Hire Credit will not be substituted for a cash refund in these circumstances unless the customer expressly chooses to accept Hire Credit instead.
Where only part of a booking is affected and the remainder can still be fulfilled and used as agreed, any appropriate refund or alternative arrangement will be considered in relation to the affected part of the booking and the circumstances.
Refunds will be made using the appropriate original payment method where reasonably possible.
Nothing in this section excludes or limits the customer's statutory rights. Where the customer has a legal right to a refund or other remedy, the cancellation, administration-fee and Hire Credit provisions above will not be used to reduce or replace that right.
20. LEOTARD AVAILABILITY & REPLACEMENTS
La Belle Leotards will make reasonable efforts to ensure that the hire set booked by the customer is available for the agreed hire period.
In some circumstances, a booked hire set or individual leotard may become unavailable before the customer's hire begins. This may occur, for example, because of damage, loss, theft, a late or failed return by a previous customer, or another unforeseen issue that means the leotard cannot reasonably be supplied or used for the intended hire.
If this happens, La Belle Leotards will contact the customer as soon as reasonably possible after becoming aware of the issue.
Where possible, La Belle Leotards will offer the customer a suitable alternative hire set or replacement leotard. Any alternative offered will take into account, where reasonably possible, the customer's original booking requirements, including the sizes required and the intended use of the hire set.
The customer will not be required to accept an alternative hire set or replacement leotard that is not suitable for their requirements.
Where an alternative is offered and accepted by the customer, La Belle Leotards will confirm the agreed replacement or alternative arrangement with the customer. Where the applicable hire charge for the accepted alternative is lower than the amount originally paid, the appropriate difference will be refunded. The customer will not be required to pay an increased hire charge solely because La Belle Leotards has needed to provide a replacement or alternative for an unavailable booked leotard.
If the booked hire set cannot be provided in time for the agreed hire and no suitable alternative can be provided or accepted by the customer, the customer will receive a full refund of all amounts paid for the affected hire booking, including applicable delivery charges, with no administration fee deducted.
Where only part of a booking is affected and the remainder of the booking can still be fulfilled and reasonably used as agreed, La Belle Leotards will discuss the available options with the customer. Any appropriate replacement, alternative arrangement or refund will be considered in relation to the affected part of the booking and the circumstances.
La Belle Leotards will not supply a hired leotard that we consider unsuitable for hire because of significant damage, a significant defect or another condition that would prevent it from being reasonably used for its intended purpose.
Nothing in this section excludes or limits the customer's statutory rights.
21. OWNERSHIP
All leotards supplied as part of a hire remain the property of La Belle Leotards at all times.
A hire booking gives the customer the temporary right to use the hired leotards during the agreed hire period and in accordance with these Hire Terms & Conditions. No ownership of any hired leotard is transferred to the customer.
Hired leotards must not be sold, offered for sale, gifted, exchanged, disposed of, sub-hired, loaned or otherwise transferred to another person or business.
The hired leotards are for the use of the partnership for which they were booked. The same partnership may use the hired leotards more than once during the agreed hire period, including for multiple routines, performances or competitions. The customer must not allow another partnership to use the hired leotards unless this has been expressly agreed in advance by La Belle Leotards.
If any third party attempts to take possession of, claim an interest in or otherwise interfere with a hired leotard while it is in the customer's possession or control, the customer must notify La Belle Leotards as soon as possible and must not represent that they own the hired leotard.
At the end of the agreed hire period, all hired leotards must be returned to La Belle Leotards in accordance with the return requirements set out in these Hire Terms & Conditions.
Nothing in these Hire Terms & Conditions gives the customer any right to retain a hired leotard because of a dispute, outstanding complaint, refund request or other matter.
22. PRIVACY & CUSTOMER INFORMATION
La Belle Leotards will collect and use personal information provided in connection with a hire booking in accordance with applicable data protection law and our Privacy Policy.
For the purposes of UK data protection law, La Belle Leotards is the data controller where we determine how and why personal information relating to our customers is processed.
Personal information may be used where necessary to process and administer hire bookings, communicate with customers, arrange deliveries and returns, process payments and refunds, provide customer support and otherwise manage and fulfil the hire service.
Where reasonably necessary, personal information may also be used to investigate damage, loss, theft, missing or unreturned leotards, late or incorrect returns, unauthorised use, suspected misuse or other breaches of these Hire Terms & Conditions.
Personal information may also be used where reasonably necessary to recover La Belle Leotards' property, establish or investigate responsibility for loss or damage, issue and administer applicable surcharges or other charges, recover amounts lawfully owed to La Belle Leotards, prevent or investigate fraud or misuse, and establish, exercise or defend legal claims.
Where necessary for these purposes, relevant personal information may be shared with appropriate third parties, including delivery providers, payment providers, professional advisers, law enforcement authorities or other parties where disclosure is reasonably necessary or required by law. Any sharing of personal information will be carried out in accordance with applicable data protection law and our Privacy Policy.
Customers are responsible for providing accurate information in connection with their hire booking and should notify La Belle Leotards as soon as reasonably possible if relevant contact or delivery information changes during an active hire.
Further information about the personal information La Belle Leotards collects, how and why it is used, the lawful bases relied upon, how long information is retained, who it may be shared with, international transfers where applicable, and the rights available to customers is provided in our Privacy Policy.
Customers who have a question, concern or complaint about how their personal information has been handled should contact La Belle Leotards using the contact details provided in our Privacy Policy. Customers also have the right to make a complaint to the Information Commissioner's Office (ICO) where applicable.
23. AGREEMENT TO THESE TERMS
By completing and paying for a hire booking with La Belle Leotards, the person making the booking confirms that they are 18 years of age or over and that they have read, understood and agree to these Hire Terms & Conditions.
The person making the booking is responsible for ensuring that all information provided in connection with the hire is accurate and complete, including the hire set selected, sizes required, hire dates, delivery information and contact details.
Where a booking is made on behalf of a partnership or other person who will wear a hired leotard, the person making the booking remains responsible for the booking and for ensuring that the hired leotards are used and cared for in accordance with these Hire Terms & Conditions.
The customer is responsible for checking the booking confirmation and must contact La Belle Leotards as soon as possible if any information is incorrect or if a change is required. Any requested change will be subject to availability and the applicable provisions of these Hire Terms & Conditions.
For the purposes of these Hire Terms & Conditions, the hire start date is the date by which the hired leotards are intended to be delivered to the customer, and the hire end/return date is the date by which all hired leotards must have arrived back with La Belle Leotards.
By completing the hire booking, the customer acknowledges that they are responsible for returning all hired leotards by the agreed hire end/return date and for complying with the delivery, care, permitted use and return requirements set out in these Hire Terms & Conditions.
Nothing in these Hire Terms & Conditions excludes or limits any rights or remedies available to the customer under applicable consumer law.
24. THE DRESSING ROOM, DELIVERED
The Dressing Room, Delivered is a separate five-day try-on service, available only where expressly offered on the relevant product listing and subject to availability.
Bookings for this service must be made at least two weeks before the intended hire start date. The hire start date must be a Friday. Thursday, Saturday, Sunday, Monday, Tuesday and Wednesday are not available as start dates for this service.
The Friday on which the leotards are intended to arrive is Day 1 of the five-day period. Day 5 is the following Tuesday and is the agreed hire end/return date. The complete hire set must have arrived back with La Belle Leotards by that Tuesday. Posting the leotards on Tuesday does not constitute an on-time return.
Customers may try on the leotards as often as reasonably required during the five-day period to assess fit and suitability. The leotards may be used for fitting only and must not be worn for competitions, performances, training, routines, rehearsals or any other activity beyond trying them on.
The leotards must be safely and securely stored between fittings and must not be washed, hand washed, machine washed, dry cleaned, spot cleaned or otherwise cleaned or treated. Customers must take reasonable care to prevent staining, marks, makeup, fake tan or other damage.
The same delivery, inspection, care, return, loss, damage, late-return and additional-charge provisions that apply to standard hires also apply to this service, including Sections 6, 7, 9, 13, 15, 16, 17 and 18. Please contact La Belle Leotards promptly if there is any problem with the leotards or the return.
A Dressing Room, Delivered booking does not reserve the leotards for a future competition hire. If a customer wishes to hire the leotards for a competition or performance, a separate standard competition hire booking must be made, subject to availability. The try-on fee and any subsequent competition hire charge are entirely separate. The try-on fee is not deducted from or credited towards a future hire.
Customers purchasing return postage through La Belle Leotards must do so at least three working days before the agreed return date and must have access to a suitable printer to print their return label, as set out in Section 13.
Nothing in this section excludes or limits the customer's statutory rights.
